FAQs
How long does it take for the order to be delivered?
SHIPPING TIMES
Orders are expected to be delivered within 3 to 5 business days within mainland Portugal.
For the autonomous regions of Madeira and the Azores, the expected delivery time is 4 to 6 working days.
For international shipping, the estimated delivery time is 2 to 7 business days.
The deadline may change depending on stock availability.
The delivery period comes into effect from the moment we receive confirmation of payment, regardless of the payment method chosen.
You will always receive an email confirming your payment and the start of the shipping process.
Can I request Express shipping?
Our orders are shipped express, but if you need them urgently, please contact us.
Can I choose a jewelry delivery date?
If you'd like to receive your piece on a specific date, please indicate this in the comments field when completing your order. We'll review your request and confirm we can accommodate it. This way, you can make your purchase in advance and have the peace of mind that your jewelry will be delivered on the most convenient date for you.
What is the process for exchanging/returning parts?
If for any reason you are not satisfied with your order, you may return the item within 14 days of the delivery date for an exchange or refund.
If you choose an exchange , ELEMENTS 75'80 will send you the new item at no additional shipping cost.
In case of return , shipping costs are borne by the customer, except in cases of defective items or errors in the order.
To begin the process, access your order in the website's personal area and follow the available instructions — always within 14 days.
If you have any questions, please contact us via email: sales@elements7580.com
Important: The item's tamper-evident seal must remain intact and correctly positioned. The item must be in perfect condition, with no signs of use.
Can I exchange a custom piece?
We do not exchange or accept returns on customized items.
How can I know my finger size?
It's very simple. Follow the instructions in this app to access the Size Guide : https://ringsizer.moonmagic.com/
How to verify the authenticity of the parts?
All pieces sold in ELEMENTS 75´80 physical and online stores have an official hallmark (contrast), applied by INCM – Imprensa Nacional Casa da Moeda, guaranteeing the authenticity and legal content of the precious metal.
The buyer may, if they wish, request verification of the pieces directly from Casa da Moeda.
What payment methods are accepted?
ELEMENTS 75'80 offers the following payment methods, which you can select at the time of purchase:
• Credit/debit card
• MB Way
• MB Reference
• Paypal
• Bank Transfer
For bank transfer, please contact us at the following email:
sales@elements7580.com
Is there a physical address associated with “ELEMENTS 75 ́80”?
Yes. Any technical questions or concerns regarding your jewelry can be clarified in person at any of our physical stores.
At any of the addresses below, you will find a sales assistant available to help you:
■ ELEMENTS AMOREIRAS – Lisbon
Amoreiras Shopping Center, Store 2072
■ ELEMENTS NORTESHOPPING – Matosinhos / Porto
Norteshopping, Store 1,036
■ ELEMENTS FLORES – Porto
Rua das Flores, 249–251
■ ELEMENTS AVIZ – Porto
Boavista Avenue, 3483
Can I pick up my purchase at a physical address?
Yes. You can choose to pick up your order at one of our physical stores. Simply select this option at checkout.
Can I place orders, make returns, exchanges or payments at physical addresses?
The entire procedure must be carried out through our website or by contacting us via email at sales@elements7580.com.
ELEMENTS 75´80 physical stores do not accept payments, exchanges or returns for items purchased online.
If a ring needs to be adjusted, what will the procedure be like? Are there additional costs?
If your ring needs to be resized, it must be delivered to one of our addresses. Please let us know in advance by email at sales@elements7580.com, indicating that you will be shipping the ring and the desired size.
If you prefer, you can deliver the ring in person to one of our stores, thus avoiding shipping by mail or courier.
Our team will analyze the ring and the desired size and verify your request.
Adjustments will be subject to prior budget.
Is there technical support for Elements 75'80?
Yes. At Elements 75'80 we offer a specialized jewelry repair service, both for pieces purchased in our stores and for jewelry sourced from outside.
Our goal is to restore the shine and elegance of your pieces.
From broken wires and bracelet clasp replacements to regular cleaning and maintenance, our Repair Service Center is ready to breathe new life into your jewelry.
Plus, our in-house design service can help you transform pieces you no longer wear, updating your look without losing sentimental value.
Also check out our Trade-In service, where you can return a piece of jewelry you no longer want and exchange it for a new one that better reflects your current style.
For more information, please contact us:
geral@elements7580.com
+351 223 192 031
Can I request technical assistance through the website?
If you cannot go to one of our physical stores, you can send us your part via courier and we will send the part to our technical support team to evaluate the repair and send you a quote.
Can I cancel my order before it ships?
To do this, we ask that you contact us as soon as possible via email at sales@elements7580.com, providing your order number.
What should I do if the item arrives damaged or is defective?
We're sorry this happened!
If you receive a damaged or defective item, we ask that you contact us as soon as possible, ideally within 30 days of delivery.
Our team will take care of the situation at no cost to you. You can choose to receive a new item, a full refund, or, in some cases, a repair.
Please email sales@elements7580.com with your order number, a brief description of the issue, and, if possible, photos of the item.
We're here to ensure your experience with ELEMENTS 75'80 is always impeccable.
How can I confirm that my return has been received and processed?
Once we receive and analyze your return, you will be notified by email about the status of the process.
You will receive a notification confirming receipt of the item, and then a new communication informing you whether the return was approved and what the next step is: refund, exchange, or other.
If you have any questions during the process, you can always contact us at sales@elements7580.com.
